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useless chat assistant and a virtual assistant hat could not assist. Third successive time my prepaid meal hasn’t been delivered. The ground staff were disinterested and in no way apologetic... I know this is a low cost airlines but that's ridiculous!! Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full. In this sense, KAYAK is a search engine and we can't guarantee prices we find. Prices on airline seats, hotel rooms and car hires can change frequently.